In the online world, how do you deliver service excellence? In this interactive webinar, we will explore tips and techniques to engage users, provide a positive experience, and help users to the best of our ability. In this interactive and informative program, attendees will learn to provide a positive experience and help users to theContinue reading "The Virtual Reference Interview"

Building upon knowledge of crisis communication, effective leadership, and different crisis planning strategies, this presentation explores how to use this knowledge in a proactive manner. Participants will learn how to identify opportunities, navigate challenges, and build community partnerships during the COVID-19 pandemic. Gavin Woltjer ~ Biography Gavin J. Woltjer is the Library Director for theContinue reading "How to Be Proactive During a Crisis"

Racism is still an issue in our country; and, COVID-19 related discrimination reconfirms that any race can be the target. Dr. Ibram X. Kendi, author of Stamped: Racism, Antiracism, and You, has created an anti-racist reading list for adults. However, a similar list does not seem to be readily available for young people. Building thisContinue reading "Pages Against Predjudice"