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Basic Reference Skills for Non-Reference Librarians

Monday, March 7

Register above to apply for a seat in this four-week online course.

Monday, March 7 – Sunday, April 3, 2022.

Are you new to the reference desk? The ability to provide reference services is a valuable skill for every librarian, but proper training is essential. Basic Reference Skills for Non-Reference Librarians is a full-online course designed to help librarians who have never done reference work get up to speed.

Francisca Goldsmith is an experienced reference librarian and instructor who will demonstrate and instruct you on what you need to know about working the reference desk. You’ll start with the basics of communicating with patrons and conducting a reference interview, and then you’ll be familiarized with important resources that will allow you to successfully assist patrons. Finally, you’ll gain the knowledge and skills you need to continue to train yourself after the course so you can keep expanding your capabilities.

After participating in this course, you will:

  • Learn a variety of reference interviewing tactics to use with diverse groups, including:
    • Adults
    • Youth
    • Community members new to English or with communication disabilities
  • Understand how to evaluate online resources and become acquainted with government sites providing quality information related to health, law, and consumer affairs
  • Be able to confidently present information that satisfies community members’ reference questions
  • Become aware of relevant publications, social media platforms, and recommended readings that will help you continue to develop your reference services skills

CALL SPONSORED: In order to gain the most impact from learning events sponsored by the CALL grant, we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.


Monday, March 7
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American Library Association

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Basic Reference Skills for Non-Reference Librarians