Cheat Sheets: Capturing, Documenting, and Sharing Institutional Memory
December 2 @ 12:00 pm - 1:00 pm
Imagine that you are going to be leaving your library for a week, and the person taking your place is bright and capable but knows nothing about your job or working in a library. What would be the top 20 things they would need to know to get through the week? Or, what if your whole department was going to be absent in a perfect overlap of vacation time? What would you and your co-workers come up with as a short guide to help the willing but inexperienced team of substitutes?
This one-hour webinar will discuss ‘Cheat Sheets’: a collection of practical information about running the library, created by individuals, teams, and sometimes an entire branch or building. The process can be as valuable as the result: clarifying policies, uncovering myths about procedures, and bringing groups together regarding issues such as quality standards and priorities. Topics include models for conducting cheat sheet sessions and creating documents, where to start, what cheat sheets typically include, and how to create how-to manuals one bite at a time.
Presented by :: Pat Wagner
CALL SPONSORED: In order to gain the most impact from learning events sponsored by the CALL grant, we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.