Communication Is More Than Words
November 2nd – November 29th, 2021
Communicating is the foundation of almost every human interaction, and it’s more than simply choosing the right words. We may have learned to deliver a speech and persuade or argue for a position, but we seldom learn how to listen and engage in constructive conflict.
Mastering the art of communication involves choosing words, understanding preferences, and learning to interpret body language, tone and gesture as well as listening without bias or judgment. Fortunately these are all skills that can be learned.
In this workshop you will learn:
The various forms of communication
What great communicators do
To spot communication preferences and improve your chances of being heard
To use non-verbal cues to create openness
How our brains filter what we hear
What to do when it’s hard to listen
How to stay present and listen actively
To avoid trigger words like “always” and “never”
Tools to engage in constructive conflict
How to effectively communicate ideas to higher ups
As a result of this course you will have a new understanding of how we communicate in every situation, an awareness of the challenges involved in communicating effectively as well as the tools to improve conversations with customers and co-workers.
This course is part of the Library Support Staff Certification. Learn more about LSSC opportunities through CALL.
CALL SPONSORED: In order to gain the most impact from learning events sponsored by the CALL grant, we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.