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Conversations Worth Having for Library Leaders

Monday, April 4 @ 11:00 am - 12:30 pm

Register to apply for a seat in this four-week workshop. Limit of 10 seats.
You will be notified if you have secured a seat or have been placed on a waitlist.

Monday, April 4 – Monday, April 25, 2022. 

Communication remains the top issue for organizations, teams, and relationships. Almost everyone struggles with how to effectively communicate when frustrated or facing conflict. This course will teach you two powerful practices that will spark meaningful connections, ignite creativity, and empower library leaders at any level to make a difference. It’s all about the questions that you ask and how you frame the conversation. This course is grounded in Appreciative Inquiry, a widely used positive change approach.

Format: 4-week virtual workshop that consists of weekly live virtual group discussions followed by homework to do on your own each week. See schedule and topic information below. View the full course manual here.


At the end of this course, participants will:

  •  Use generative questions to shift the dynamics of personal and workplace communication problems.
  •  Experience flipping negative conversations to conversations worth having
  • Use effective feedback strategies with common workplace situations.

Students receive login instructions one week prior to the classroom start date.  Students have 24/7 access to the class site for the duration of the class, and aside from assignment deadlines, the work can be completed at their own pace.  Presenters will have office hours to provide guidance and feedback as students work their way through the material.  The following list of live virtual discussion sessions, moderated by the presenters are the only live class events that students are asked to attend:

  • Monday, April 4, 11:00 a.m. – 12:30 p.m. – The Power of Conversations
    The purpose of this module is to understand the nature of conversations, how conversations affect human being and doing, and enhance your ability to choose to have conversations worth having.
  • Monday, April 11, 11:00 a.m. – 12:30 p.m. – Ask Generative Questions
    The purpose of this module is to understand the nature of our conversations, the basics of Appreciative Inquiry, and improve your ability to ask generative questions that foster effective communication.
  • Monday April 18, 11:00 a.m. – 12:30 p.m. – Create A Positive Frame
    The purpose of this module is to intentionally foster effective communication using positive framing and continue to develop your ability to ask generative questions.
  • Monday, April 25, 11:00 a.m. – 12:30 p.m. – Feedback and Feedforward
    The purpose of this module is to develop a growth mindset and understand and apply the two AI practices to give and receive feedback and feedforward.

All registrants must be able to attend the live zoom sessions and complete the assignments to receive the certificate of completion.

Presented by :: Michelle Bradley

CALL SPONSORED: In order to gain the most impact from learning events sponsored by the CALL grant, we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.


Monday, April 4
11:00 am - 12:30 pm
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Conversations Worth Having for Library Leaders