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Effective Communication During a Conflict

Wednesday, October 21, 2020 @ 9:30 am - 10:30 am

Communication transforms relationships and creates opportunity. But can we do this even if we disagree? Can we build relationships in the midst of an emotionally-charged conversation? Absolutely! This webinar is available only to California Library Staff. Register to attend live or visit the CALL Academy one week after delivery for a recording.

We learn to speak as early as nine months, but within a lifetime, few people learn to effectively communicate. Communication versus talking allows us to share, engage, build an understanding, and establish a sense of community. It joins us–unites us.

This interactive and informative webinar will give you the tools to navigate conflict, gain an understanding, and even elevate others along the way. We will develop communication tools to use during a conflict and formulate an approach to reach a desirable outcome during a confrontation.

As a result of this program, attendees will:

  • See conflict as an opportunity, not a threat
  • Learn a 3-step approach on how to confront
  • Better understand blame vs. contribution in a conflict
  • Learn ways to respond, not react in a conflict


Wednesday, October 21, 2020
9:30 am - 10:30 am
Event Category:


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PCI Webinars

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Effective Communication During a Conflict