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Foundations of Library Services

Tuesday, October 12, 2021

Register for this six-week (self-paced) online course.

Do you want to gain a deeper understanding of the mission, ethics and core values of libraries? Are you interested in better understanding the staffing and governing structures of libraries (with a focus on public libraries)? Would you like a broad introduction to various aspects of library service, including reference, circulation, cataloging, and collection development? Most importantly, do you want to understand how each of these elements translates into better service for library users?

As a result of your active participation in the course you will learn the:

  • Mission and roles of libraries
  • Ethics and values of the profession, including an understanding of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records, and privacy issues
  • Core role of library policies (and knowing when exceptions are appropriate)
  • Basic principles of:
      • Reference and information services;
      • Circulation, including interlibrary loan and collection maintenance;
      • Cataloging and classification systems;
      • Acquisitions and collection development.
  • Value of keeping your knowledge and skills current, including involvement in professional associations
  • Roles of library staff in different types of libraries
  • Basics of how libraries are governed and funded
  • Value of cooperating with other libraries to enhance services
  • Basics of quality customer service
  • Importance of recognizing and responding to diversity in user needs and preferences for resources and services.

Whether you are new or not-so-new to public libraries, you’ll come away from this course with resources, best practices, and useful advice to help you build a solid foundation of understanding that will guide your work in public libraries.

Presented by :: Stephanie Chase

CALL SPONSORED: In order to gain the most impact from learning events sponsored by the CALL grant, we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.


Tuesday, October 12, 2021
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Foundations of Library Services