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Getting to Know Your Users Through Interviews and Focus Groups
Monday, March 7
Register above to apply for a seat in this four-week course.
Monday, March 7 – Sunday, April 3, 2022.
How do we know what our library users are thinking? Listen to their stories! The purpose of interviewing is to discover the in-depth experiences and perceptions of others—just what we need to know about our ever-changing clients. This course provides participants with the basics in good interviewing techniques and tips, including interview structure, length, and interviewer demeanor. Participants will learn how to ask the right questions and follow up smoothly to gather more detail. Participants will learn how to interpret and report respondents’ stories reliably and accurately, and to recognize and correct interviewer bias. The course will provide readings, exercises, discussion, and online resources.
Presented by :: Jennifer Sweeney
CALL SPONSORED: CALL is offering a limited number of free seats to California library staff in this Library Juice Academy course. Please use the link above to register for one of these no-cost seats. In order to gain the most impact from learning events sponsored by the CALL grant, we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.