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On Implicit Bias and Communication

July 8, 2021 @ 12:00 pm 1:00 pm

Register for this one-hour webinar.

Reflect on how life experiences, traditions, and beliefs impact communication and explore strategies for facilitating deeper discussions and stronger connections as steps toward developing a more community-centered library.

To be truly community-centered, libraries must build and sustain relationships with community partners. But as in any relationship, communication is key to success. This webinar will address fundamental ideas about effective communication with a variety of audiences. Participants will reflect on the iceberg as a metaphor for the ways in which life experiences impact their own communication and practice behaviors that demonstrate active listening, including open-ended questioning. Presenters will share lessons learned about effective communication in the context of COVID-19 and encourage participants to share their own experiences.

We hope you will join us for part 3 of this series on community-centered libraries, which will be offered on August 5. The series is made possible in part by a grant from the Institute of Museum and Library Services.

Presented by :: Katherine Goodman, North Philadelphia Libraries, Free Library of Philadelphia, Mary Marques, Neighborhood Library Services Division, Free Library of Philadelphia, Gaspar Santos, Greater Olney Library, Free Library of Philadelphia