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On Implicit Bias and Communication

Thursday, July 8, 2021 @ 12:00 pm - 1:00 pm

Register for this one-hour webinar.

Reflect on how life experiences, traditions, and beliefs impact communication and explore strategies for facilitating deeper discussions and stronger connections as steps toward developing a more community-centered library.

To be truly community-centered, libraries must build and sustain relationships with community partners. But as in any relationship, communication is key to success. This webinar will address fundamental ideas about effective communication with a variety of audiences. Participants will reflect on the iceberg as a metaphor for the ways in which life experiences impact their own communication and practice behaviors that demonstrate active listening, including open-ended questioning. Presenters will share lessons learned about effective communication in the context of COVID-19 and encourage participants to share their own experiences.

We hope you will join us for part 3 of this series on community-centered libraries, which will be offered on August 5. The series is made possible in part by a grant from the Institute of Museum and Library Services.

Presented by :: Katherine Goodman, North Philadelphia Libraries, Free Library of Philadelphia, Mary Marques, Neighborhood Library Services Division, Free Library of Philadelphia, Gaspar Santos, Greater Olney Library, Free Library of Philadelphia


Thursday, July 8, 2021
12:00 pm - 1:00 pm
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On Implicit Bias and Communication