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Policies and Procedures: Letting Them Work For You and Your Patrons
November 3 @ 11:00 am - 12:00 pm
Creating policies and procedures are the backbone of library operations. Policies and procedures influence everything from circulation to staff training. Ever have a difficult patron or a dispute? Conflict is hard enough to deal with, but not having an answer makes the situation worse for you and the patron. What about library staff? A lack of procedure makes it harder for you and your staff to set boundaries, understand their patron-base, recognize their needs, and how it fits into the library mission. Creating policies and follow-through procedures are vital for libraries to set guidelines and ensure the diverse needs of patrons are being met.
CALL SPONSORED: In order to gain the most impact from learning events sponsored by the CALL grant, we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.