Preparing for the Next Wave of Pandemic – Fatigued Customers
February 16, 2021 @ 12:00 pm – 1:00 pm
New research suggests that pandemic fatigue – the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty about how the pandemic will continue to develop – is real, and it is already causing an increase in difficult customer behaviors such as resistance to wearing masks and ignoring social distancing guidelines.
Is your organization ready and are your employees prepared to safely handle the next wave of customer behaviors? This interactive and informative program will help organizations and their employees create and maintain safe workplace practices, and prepare them to better handle customer conflicts including people who are non-compliant with your rules and policies.
NOTE: If you attend the webinar or view the archived version, you will be invited to a 60-minute follow-up Zoom call on Tuesday, March 2, at 10 a.m., where you can practice role plays and discuss with the presenter and your peers.