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Responding to Uncomfortable Situations in the Library Setting

Wednesday, November 3, 2021 @ 11:00 am - 12:00 pm

Register for this one-hour webinar.

Often, we are caught off guard by inappropriate comments made by patrons or colleagues and we aren’t prepared to respond appropriately. In this interactive and important program, the presenters will go over several scenarios where someone behaves in a manner that is not acceptable in the library and provide simple responses to curtail the behavior and make it clear that what is happening is not ok.
This presentation originated because we had multiple young female staff members in a public library experiencing inappropriate comments from customers and weren’t equipped to respond. We expanded from those comments to include many others, including microaggressions and political and sexual comments.

As a result of this program, participants will:
• Learn how to respond to some of the most uncomfortable situations that arise in libraries
• Learn specific simple phrases to use that are short, impactful, and easy to remember
• Be empowered to use these phrases and to respond to inappropriate comments and behaviors from their patrons and colleagues

Dana Bomba ~ Biography
Dana Bomba is a Branch Manager with the Chesterfield County Public Library near Richmond, Virginia. Her primary focuses are daily operations, staff development, and outreach initiatives. The area of her job she enjoys the most is staff development as she helps her team realize their full potential in an encouraging and empowering way.

This webinar is sponsored by CALL for California library staff. Register to attend live or visit the CALL Academy one week after delivery for a recording. 


Wednesday, November 3, 2021
11:00 am - 12:00 pm
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Responding to Uncomfortable Situations in the Library Setting