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Service Design: Towards a Holistic Assessment of Library Services
In this 4-week course (October 4 – 31, 2021), students will explore the service design methodology as a relevant method for service assessment and creation in a library environment. They will discuss the various tools libraries and librarians can use to implement a service design approach to assessment. Students from all types of libraries will learn from presentations, articles, hands-on exercises, discussions, and visual examples.
In order to gain the most impact from learning events sponsored by the CALL grant, we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.