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The Gentle Art of Persuasion – Group 4

Tuesday, September 27 - Wednesday, September 28

Group 4

Tuesday, September 27: 1:00 p.m. – 4:30 p.m. (Part 1)
Wednesday, September 28: 1:00 p.m. – 4:30 p.m. (Part 2)

(Please ensure you or you are able to attend both days of training before registering.)

“By diffusing a possible confrontation, I will be able to do my job, meet the demands of my library, and address the issue of the patron. Overall making the library a safe space for everyone.”

“The structure of the training was great, with thought-provoking video content to break up the lecture.”

“Good methods on how to provide better service to the public and protect the staff & mental and physical health.”

(Quotes from previous California library staff who took this training)

Back by popular demand, we have scheduled 4 new sessions of The Gentle Art of Persuasion.

To better accommodate staff scheduling, the training will be divided into two ½ days (see *training times below for details).

This class, customized for library staff, is designed to:

– support staff in addressing and de-escalating conflict,
– keep staff members safe, and
– help staff be more professional in stressful situations.

The course is presented by the Verbal Judo Institute.

What is Verbal Judo? It literally means “The Verbal Gentle Way.” Billed as an effective program to de-escalate and persuade patrons into voluntary compliance, the course aims at leaving people better than we found them at their worst. The training centers around five universal truths, the first being, “All people want to be treated with dignity and respect.”

The program addresses the challenges library staff experience with patrons:

  • influences – drugs & alcohol
  • inappropriate pet behavior
  • damaged media, overdue fines
  • inappropriate internet use
  • challenges to collections
  • houselessness, mental health challenges

*Training Times

Group 4
Tuesday, September 27: 1:00 p.m. – 4:30 p.m. (Part 1)
Wednesday, September 28: 1:00 p.m. – 4:30 p.m. (Part 2)



Tuesday, September 27
Wednesday, September 28
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Verbal Judo Institute
Only 44 days left to register.


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The Gentle Art of Persuasion – Group 4