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Tools and Strategies for Managing Frontline Challenges

Thursday, October 20

Thursdays, October 20, 27, and November 3, 2022

Learn vital skills for dealing with some of today’s most pressing issues, including book banning, disinformation, patron and staff safety, and more, all from an equity and trauma-informed lens.

More than ever, librarians and teachers are expected to be on the front lines of challenging issues while serving their communities with empathy and compassion. In this course, you will learn tangible strategies for managing the toughest situations that arise in your libraries and classrooms. This hands-on, project-based course will give you the opportunity to engage in practice scenarios with peer and expert feedback to ensure you are prepared to tackle challenges with confidence. Along with learning to manage difficult situations, you will learn tips to maintain wellness and self-care, because working to increase the safety and comfort of any library or classroom must include staff, too.

You’ll complete workshop assignments over 3+ weeks in an interactive online classroom environment with personal coaching from an expert in the field. In addition, you’ll have access to our foundational bonus content—rich supporting materials you can explore at your own pace, including a series of webinars from Library Journal and School Library Journal contributors, readings, activities, and videos.

Our transformational online courses have given thousands of librarians the tools and vision for meaningful change. The live sessions run on Thursdays, October 20, 27, and November 3, 2022 from approximately 11:00 a.m. – 1:00 p.m. PT (recorded for on-demand viewing) with an ongoing facilitator-led workshop over 3 weeks. Don’t miss this opportunity!

Learning Outcomes

After you attend this interactive online course and workshop, you’ll be able to:

  • Recognize and reframe misinformation
  • Teach key information literacy concepts
  • Manage challenges and conflicts with confidence and compassion
  • Advocate for your programs, curricula, collections, and services
  • Identify your personal communication style
  • Use communication skills to ease difficult conversations
  • De-escalate stressful interactions and manage conflict
  • Set boundaries and incorporate wellness techniques into your work life

See more workshop information here.

CALL-SPONSORED: CALL is offering a limited number of free seats to California library staff in this Library Journal course. Please register above for one of these no-cost seats. In order to gain the most impact from learning events sponsored by the CALL grant we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat for someone else. Thank you for supporting CALL!


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Tools and Strategies for Managing Frontline Challenges