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Users at the Center of Everything: Service Design in Rapidly Changing Libraries

July 7, 2021 @ 11:00 am 12:00 pm

Register for this one-hour webinar. Services and the way we deliver them are changing very quickly and unpredictably. Being intentional about what and how we do is what we mean by service design. Digital, physical, and even philosophical: it’s all about service.

Callan Bignoli and Lauren Stara will present an exploration of service design – what it is and how it can make your library better by keeping users at the center of every decision.

Learning objectives:

  • Learn how to harness rapid change and community feedback to provide more responsive, user-centered library service
  • Understand the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies
  • Embrace an openness to change as a foundation for project management, problem solving, preparing for future challenges, personal reflection and self-care, and leadership.


The recording will be posted in the CALL Academy.