What could be wrong with traditional middle class principles such as hard work, achievement, self-sufficiency, and planning? The reality is that these dearly held values alienate many library customers and impede our ability to truly meet their needs. Pima County (Arizona) Public Library is successfully offering programs utilizing restorative practices for youth, community conversations forContinue reading "Intentional Inclusion: Disrupting Middle Class Bias in Library Programming"
Knowing how to communicate is the first step toward addressing a crisis situation. Developing a plan is the next step. How does one plan for a pandemic? (I don’t remember the pandemic chapter in library school!) Numerous strategies already exist. This presentation explores how to implement different strategies to best serve library staff, the public,Continue reading "Leading During a Crisis: How to Develop a Crisis Strategy"
Register for this event. Many organizations struggle to engage volunteers who reflect the racial and ethnic diversity of the communities they serve. In response to this issue, the Minnesota Association for Volunteer Administration (MAVA) recently embarked on a research study which resulted in a set of eight strategies for creating a more inclusive volunteer programContinue reading "8 Strategies for Creating a More Inclusive Volunteer Program"