What could be wrong with traditional middle class principles such as hard work, achievement, self-sufficiency, and planning? The reality is that these dearly held values alienate many library customers and impede our ability to truly meet their needs. Pima County (Arizona) Public Library is successfully offering programs utilizing restorative practices for youth, community conversations forContinue reading "Intentional Inclusion: Disrupting Middle Class Bias in Library Programming"

Knowing how to communicate is the first step toward addressing a crisis situation. Developing a plan is the next step. How does one plan for a pandemic? (I don’t remember the pandemic chapter in library school!) Numerous strategies already exist. This presentation explores how to implement different strategies to best serve library staff, the public,Continue reading "Leading During a Crisis: How to Develop a Crisis Strategy"

Register for this event. Libraries were central to helping people be counted in the 2020 Census. Now, learn how to make the data count for your library and community! This free webinar from PLA will introduce you to the important role that public libraries can play in assisting individuals, groups, and organizations with finding, accessing,Continue reading "Data that Counts: An Introduction to Census Data for Public Libraries"

Learn the secrets to climbing the management ladder in this interactive session. Brainstorm with other ambitious leaders to create your own personal career plan. Leverage the experience of our facilitator who was a Vice President at age 30 and avoid the “rookie mistakes” that can derail your goals. This webinar offers practical tips about everythingContinue reading "Secrets to Climbing the Management Ladder"