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Users at the Center of Everything: Service Design in Rapidly Changing Libraries

Register for this one-hour webinar. Services and the way we deliver them are changing very quickly and unpredictably. Being intentional about what and how we do is what we mean by service design. Digital, physical, and even philosophical: it’s all about service. Callan Bignoli and Lauren Stara will present an exploration of service design –Continue reading "Users at the Center of Everything: Service Design in Rapidly Changing Libraries"

On Implicit Bias and Communication

Register for this one-hour webinar. Reflect on how life experiences, traditions, and beliefs impact communication and explore strategies for facilitating deeper discussions and stronger connections as steps toward developing a more community-centered library. To be truly community-centered, libraries must build and sustain relationships with community partners. But as in any relationship, communication is key toContinue reading "On Implicit Bias and Communication"

The New Social Media World & Library Marketing Online

Register for this one-hour webinar. COVID has changed how libraries interact with patrons. Due to closures and social distancing restrictions, most programing, events, and even library access has been moved online. Presentation will discuss reaching multiple audiences via social media; maintaining connection with those audiences online; maintaining contact with traditional library audiences during time ofContinue reading "The New Social Media World & Library Marketing Online"

Assisting Library Patrons with Legal Questions: Legal Reference Interviews, Referrals, Programming, and Outreach

Register for this one-hour webinar. Do you ever feel panicked when someone asks you a legal reference question?  Are you not sure if you can answer or how much information you can provide?  What can libraries actually do to assist self-represented litigants? According to the National Center for State Courts, in 76% of civil casesContinue reading "Assisting Library Patrons with Legal Questions: Legal Reference Interviews, Referrals, Programming, and Outreach"

Verbal Intervention: Crisis Prevention Institute

Apply to participate. You will indicate your training date preference in the application. Crisis Prevention Institute (CPI) is one of the nation’s pre-eminent conflict de-escalation trainers. A number of California libraries have trained with CPI and have given it highly favorable ratings: “staff got the tools they needed to face any situation came out ofContinue reading "Verbal Intervention: Crisis Prevention Institute"

Introducing Appreciative Inquiry Into Your Library: A Positive Approach to Change (Part 1)

Register for this two-part 90-minute virtual workshop. Would you like to engage and energize your workforce, improve morale and inject the power of positivity into your library’s culture? Traditionally, when problem solving, organizations tend to focus on what’s not working. This causes them to adopt ‘root cause’ mindsets, only to find themselves facing a setContinue reading "Introducing Appreciative Inquiry Into Your Library: A Positive Approach to Change (Part 1)"

Emergency Connectivity Fund: Things You Need to Know

Register for this one-hour webinar This webinar will give an overview of the FCC's Emergency Connectivity Fund (ECF) which is intended to help schools and libraries provide the tools and services their communities need for remote learning during the COVID-19 emergency period. Topics will include: Who Is Eligible to Receive Funds Equipment and Services CoveredContinue reading "Emergency Connectivity Fund: Things You Need to Know"

Essential Grant Skills

Apply for a seat in this two-day training. Deadline to apply is July 7, 2021. In this fast-paced, two-day training from The Grantsmanship Center you’ll learn how to create the core parts of a grant proposal. Guided by an expert trainer, enjoy lively presentations with discussion and interactive exercises. Connect with colleagues as you master the ins andContinue reading "Essential Grant Skills"

Recurring

Job Hunting and Hiring During the Pandemic

Register for this two-day training. With the new COVID-19 environment, job seeking and hiring processes have had to change. Searches have been halted or delayed due to health concerns and frozen budget lines. Multi-day campus visits have been replaced with extensive Zoom interviews and digital presentations. Job layoffs have made the applicant pool more competitiveContinue reading "Job Hunting and Hiring During the Pandemic"