Training Staff to Serve Patrons Experiencing Homelessness in the Suburbs
Libraries in suburban communities are seeing a rise in homelessness, and many staff are unprepared to handle the needs of this population. We look at situations that have occurred at Mid-Continent (Missouri) Public Library and steps that we took to train staff in ways to serve the needs of this demographic, from locating social servicesContinue reading "Training Staff to Serve Patrons Experiencing Homelessness in the Suburbs"